Thank you so much for supporting That New Mama ♡

Physical Products

Returns and exchanges are accepted within 14 days of delivery.

To be eligible for a return or exchange, items must be unused, unwashed, and in their original condition.

• You are responsible for return shipping costs (unless the item arrives damaged or defective)
• Please include your original order number in the return package and send it to:

That New Mama

PO Box 76051

Highland Heights KY 41076

If your item arrives damaged or defective, please reach out to me at hello@thatnewmama.com within 7 days of delivery with your order number and photos of the item so I can make it right!

Digital Products

Due to the nature of digital downloads, all digital product sales are final and non-refundable.

If you experience any issues accessing your files, please contact me and I’ll be happy to help!

How to Request a Return or Exchange

To start a return or exchange, please contact me at hello@thatnewmama.com with your name, order number, and reason for the request. I will get back with you ASAP!

Once your return is received and inspected, I will notify you of the approval status. Approved refunds will be issued to the original payment method and may take 7-10 days to show in your account.

Cancel an Order

If you need to cancel an order, please reach out to me at hello@thatnewmama.com as soon as possible. Due to quick turn around times, I may not always be able to cancel an order before it's shipped. Refunds for cancelled orders may take up to 7-10 days to show  in your account.

Any other questions?

If you have any questions about your order, please don’t hesitate to reach out to me at hello@thatnewmama.com. I’m always happy to help!